Our Kimchi and other products are all freshly fermented, the bacteria that are created for all its gut goodness is ALIVE which is why it is unpasteurised and high in probiotic. In order for the good bacteria to ferment it cannot be vacuumed sealed or heat sealed, A small air gap is left at the top. If a LIVE product like Kimchi is sealed in the jar it will create so much gas and likely explode and/or go off. Just like beer when you shake it.
It is a normal process to see bubbles and hear a fizzing noise, the Kimchi will continue to ferment in its own environment. The bubbles and liquid is completely normal and I can assure you it is safe to eat. If the kimchi is off, it will be very obvious as there will be a lot of mould. Each jar is lovingly hand jarred and packed and we always ensure there is no fault with them before sending them out for you to enjoy.
Unpasteurised Kimchi is a live product. Like yogurt, meat, cheese, ice-cream, beer. We understand it can be alarming if you see or hear strange things happening with your Kimchi , hopefully our explanation and extra information about fermentation will allow you to understand its not dangerous and that its a LIVE product. Most of the regular supermarket and restaurant served Kimchi's are pasteurised. We would recommend ordering our product with tracked and fast delivery service so you are ensured to receive it faster. Please also make sure you are available to collect your order when it is delivered. We cannot be responsible for orders that have re-delivery attempts or uncollected, we will always wrap and present your order in the best way to maintain it from being spoilt or broken.
It's best that once you receive your package, please put in the fridge immediately and treat it as a fresh product. Just put the jars in the fridge when your not eating them. If the temperature is high it will start fermenting again hence you see the bubbles and liquid. When you taste the kimchi you will notice the crunchy, zingy, slight heat it has... The finishing will be a umami lingering taste ( as we use authentic Korean recipes only). This is the lactobacillus probiotic you will notice. Some of the ones from restaurants and supermarkets will not have that depth in flavour.
All my Kimchi are made in a environment under the health and safety regulations required with the required public liability insurance. We would not sell Kimchi that is unsafe to consume. We make ours by keeping in a room temperature of 21-24 degrees for the first 24hours then reducing it to 15.5-18.5 degrees for 6-8 weeks then refrigerated. Even when refrigerated it will continue to ferment but at a slower rate. We ferment the kimchi between 15.5-18.5 degrees because it is the optimum environment for creating good bacterias Lactobacillus probiotic. This is what gives our Kimchi the depth in flavour without the bitterness. There are many different ways to calculate the temperature, we have done ours by a series of lab and home testing to see what would be the best in taste and also health benefits. Some people keep their kimchi for 12months before eating it... But it's all down to taste really.
You should try adding it as a relish to burgers, hot dogs, white kimchi with cheese platters, fried rice, miso soup etc... Or on its own. Kimchi With Everything!
If you are not completely happy with the product, you have 7 days from the date of receipt to request for a refund providing the packaging is not damaged. Please send us an email to notify us at firstname.lastname@example.org and you can see our T&C page here.
We are not responsible for the return postage fee, please make sure you have a tracking code to send in to us so we are aware of this return.
Each of the Kimchi jars are plastic wrapped and then bubble wrapped... covered with paper packaging and boxed with fragile tape. It the best I can do to secure the box, however it is difficult to control how the parcel companies handle.
I'm very sorry once again for the inconvenience but it is completely safe to eat, just not very nice if it has leaked (that's why I individually plastic wrap them). These products are limited as they are made in batches, please do not waste them by throwing away a perfectly good item if they are just a bit messy. Photos evidence will be needed with the product sent back, contact if questions.
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